We give 30-day moneyback guarantee. If within 30 days since receiving you are not satisfied with our props, you can return the product. We make you a UPS return label, and paying shipping charge, you send the product back to us. Therefore, you will get 100% refund for the product, but all delivery costs are assigned to the Buyer. Props should have salable condition (full set, no traces of usage, no scuffs).
If you receive defective props or there was mistake in model or quantity and you will inform us about it within 30 days since receiving the parcel, we would send free replacement and compensate your postage expenses for sending defective item back to us.
We give 2-year warranty for our products. It means that if during warranty period you find production defect we repair or replace defective item for free. All delivery costs are on Buyer.
Our products are impact-resistant but not undestroyable. Very hard bumps can cause malfunction of pixel props. This is why warranty doesn’t cover malfunctions due to hard impacts. But in this case we offer repair that usually costs less than 100$.