Warranty

We give 2-year warranty for our products. It means that if during warranty period you find production defect we repair or replace defective item for free. All delivery costs are on Buyer.

Our products are impact-resistant but not undestroyable. Very hard bumps can cause malfunction of pixel props. This is why warranty doesn’t cover malfunctions due to hard impacts. But in this case we offer repair that usually costs less than 100$.

Return and exchange

We give 30-day moneyback guarantee. If within 30 days since receiving you are not satisfied with our props, you can return the product. We make you a UPS return label, and paying shipping charge, you send the product back to us. Therefore, you will get 100% refund for the product, but all delivery costs are assigned to the Buyer. Props should have salable condition (full set, no traces of usage, no scuffs).

If you receive defective props or there was mistake in model or quantity and you will inform us about it within 30 days since receiving the parcel, we would send free replacement and compensate your postage expenses for sending defective item back to us.

Shipping

If products that you ordered are in stock usually we send them within 1-2 working days after payment. If something in your order is not in stock then we contact you and provide information when it can be shipped. That is why please keep in touch with us after you made order.

Customs taxes and VAT

You should understand that you may have to pay import taxes to receive our products in your country. We can’t tell how much you will be asked to pay - these taxes depend on your country customs laws. You may find this information in your customs.

Intellectual Property

All texts, photos and videos on this Website are intellectual property of Ignis. Without our permission you are not allowed, in any form or by any means use, copy, publish any part of this Website.

Privacy Policy

By providing your details to us on this website or in mobile app Ignis Pixel, you agree Ignis processing and storing your data for the provision of products and services, analysis and administration purposes. This information will not be shared with third parties or any other organization.
We also collect your data from our mobile app and devices connected to mobile app, including training statistics data, location data, and data regarding the systems of the device.
Occasionally, we may use your Personal Information to inform you about goods, services, promotions or competitions which we think may interest you. We may also contact you by telephone, e-mail or other means for marketing purposes. Any time you can unsubscribe from our emails and ask us to delete your personal information.

From time to time, we may change and/or update this Privacy Policy. If this Privacy Policy changes in any way, we will post an updated version on this page.

If you have any questions, please send your inquiries to pixel@ignispixel.com. So we can deal with your enquiry effectively, please quote this Privacy Policy.

Disclaimer

We produce our products according to our concept of high reliability, maximum comfort and high quality of props.

Nevertheless, you use our products at your own risk and in any situation and under any circumstances Ignis assumes no liability for any damage or loss caused by the use of our products.

Appearance and functionality of our products may differs in small details from information and photos in our Website and in catalog. This is due to the fact that we continuously develop and improve products and not always have ability to update the photos and information.

If these details are important for you please contact us for clarification of this information, note this in the order comments. If this issue was not raised in your order, or you did not appeal to us with this question, then, placing an order, you confirm that this is not a question of principle for you. In this case, a complaint about possible differences appearance of images will not be accepted.