We deliver by UPS Service almost to any country of the world. The price for delivery appears while making an order, or ask a manager.

Due to constant flow of orders, we don’t always have all models in stock. As a rule, it takes 7-10 days to produce the order (but this time can be stretched in prime times). The time of shipping takes from 2 to 10 days, depending on a country. If you have a deadline or you need the order by a definite date, get in touch with some of our managers for details or leave a comment in the order.

Put pixel pixel poi and accessories into the cart, input personal data and address for delivery. Go into payment step. We accept payment by card or PayPal.

We offer worldwide shipping with UPS. Shipping cost is calculated automatically at checkout. Shipping time doesn’t include handling time. The approximate shipping time is:

For European countries: 3-5 working days.

USA, Canada: 3-5 working days.

Japan: 4-7 working days.

Asian countries: 5-7 working days.

Australia, New Zealand: 5-7 working days.

Please, note that here in Russia we have long New Year’s holidays that can affect the process of shipping. That’s why we recommend to contact with our managers via direct or website widget to learn more.

It can happen on a number of reasons. We recommend the following solutions:

1) Check out if your card is available for international payments;
2) Check out if your card limit is not exceeded;
3) Try to use another browser;
4) It seems, your bank has taken safety measures due to anti-fraud policy when you tried to buy. Call to your bank to validate the payment.
5) Try to change the method on PayPal (a line "Payment method", below the address). Even if you don't have a PayPal account, you can use this method. Click "PayPal checkout" => "Create an account" => put your card data. The PayPal method takes 1% commission from the purchase.

6) Get in touch with us for alternative methods of payment.

Ignis pixels are strong enough and can survive incidental drops and hits. Despite this fact, you should bear in mind that this is a technically complex device. Be careful with it and use training dummies for practice. It will help to make the life of your pixels much longer. 

We give 2 years warranty for all models, 30-day moneyback period and free technical services including free repairs during warranty period. If there is something wrong with your props, please get in touch with our support team by email: [email protected]

It depends on the number of factors: model of poi, brightness, color saturation of pictures (white color consumes the most of power). Approximately, short models of poi work 2-3 hours, long ones – 1-1,5 hours. In other words – more than enough for one night of performances. 

All models are convertible. Short poi (32Tech, 48Lite, 80HD Tech) can be used a nunchaku, just change the loop. Attach poi to a staff connector and you get a staff. 

Turn on the poi, press UP and DOWN buttons for half a second. The LEDs blink once – the wireless option is turned off; the LEDs blink twice – the wireless option is turned on. 

Or watch the tutorial video: https://www.youtube.com/watch?v=W1tCC0CB6Xs

Tutorial video for the Ignis Utility 1 (the old version of the Software): 

https://www.youtube.com/watch?v=ALqh6SPRSis

Tutorial video for the Ignis Utility 2 (the new version of the Software): 

https://youtu.be/FUdYDPsoVnQ

V2 version was produced from 2015 to summer 2017. Since summer 2017 we have been producing V3 version. The upgrade from V2 to V3 costs $200. The upgrade implies the installation of the new hardware, modified safety system, new batteries, etc.

Please check if you have installed the drivers: 

https://ignispixel.com/downloads

Watch “Driver Installation” section.

If the PC cannot detect the device, try to plug it in and out one more time.

Then, 

• if you use the old software, Ignis Utility 1: go to “Settings” and choose the iPixel 32Tech 3.0.6. You will see it in the list.
• If you use the new software, Ignis Utility 2: click the SCAN button in the right side of the screen. You will see the poi in device list automatically. In the right top corner.

When the devise is 100% charged and turned off, the Software may not detect it. Turn on the device and click SCAN button.

Here is the link https://yadi.sk/d/2VRiewQ83SdY6F/V2​

You need V2-2.1.4-firmware160HD(client’s model)

Then: 
To flash V2 devices using the Pixel Poi Utility, you need: 

1. Rename the file with the firmware to "cr_iPixel.hex" and put it next to "Download.exe". 

2. Connect the device to the PC and make sure that it is defined as "COM4". If this is not the case, you need to change the device port to "COM4" and reconnect the device to the PC. 

3. Run "Download.exe" and wait for the firmware to finish.

Here is a list of size limitations and rendering speed for different models (for V1, V2, V3 versions with 3.0.0 – 3.0.6 firmwares):

iPixel 256 HD - 682 px, 2400 Hz 

iPixel 200 HD - 873 px, 2600 Hz

iPixel 160 HD - 1092 px, 2600 Hz

iPixel 144 HD - 1213 px, 2600 Hz

iPixel 104 HD - 1680 px, 2600 Hz

iPixel 80 HD - 2184 px, 2600 Hz

iPixel 48 HD - 3640 px, 2600 Hz

iPixel 32 Lite - 1365 px, 1500 Hz

iPixel 48 Lite - 910 px, 1500 Hz

iPixel 80 Long - 546 px, 1500 Hz

iPixel 80 HD Tech - 546 px, 3000 Hz

What type of format – in theory any graphic file. However, PNG and BMP types are more preferable.​​